June 13, 2019
Trusted Shops: Common Questions and Tips
What is Trusted Shops?
Trusted Shops is the best-known online test seal for online shops in Germany. Founded in 1999, the provider is the market leader among the shop seals for e-commerce.
What is Trusted Shops Buyer Protection?
The buyer protection of Trusted Shops secures the customers against the loss of the purchase price, in case of non-delivery and return.
The buyer protection takes effect within 30 days for sums up to 20,000 €. This buyer protection of Trusted Shops applies to every payment method.
What does Trusted Shops cost?
From 79 € per month. Here you can calculate the costs.
Why Trusted Shops?
The high level of awareness and the trust associated with it are the main reasons why customers choose Trusted Shops.
What does the Trusted Shops buyer protection cost?
There are 2 variants. A free membership (Trusted Shops BASIC) ensures purchase prices of up to 100 € per order. A protection up to 20.000 € per order is possible with an annual fee of 9,90 € (Trusted Shops PLUS).
How can I cancel Trusted Shops?
The free BASIC membership can be cancelled at any time without giving reasons.
For the PLUS-Membership a period of notice of 30 days applies, until the end of the current contract.
A cancellation can be sent simply by e-mail to the service of Trusted Shops.
How do I get the stars on Google through Trusted Shops?
For Google, but also other search engines, to display a star rating, this must be noted in the source code of the online shop.
The vocabulary schema.org, co-developed by Google, must be used.
What can the Trusted Shops legal copywriter do?
With the free legal texter from Trusted Shops you can create the following legal texts for your online shop:
- GTC
- Imprint >/li>
<Privacy policy - Cancellation policy
Trusted Shops vs. eKomi:
The biggest difference between the two seals is that eKomi is a pure evaluation portal, while Trusted Shops certifies the web shops according to high quality standards and offers customers buyer protection.
Both seals are easy to integrate into the online shop and can be displayed on Google with a practical star rating system.
The better known of the two seals is clearly Trusted Shops, although eKomi also registers customers all over the world.
Trusted Shops vs. PayPal:
PayPal is a US service for online bank transfers. The payment service is, in contrast to Trusted Shops, not a seal of approval for a trustworthy online shop. Both services offer their customers buyer protection.
What are alternatives to Trusted Shops?
- EHI
- s@fer-shopping(TÜV Süd)
- SECUREDSHOPS
- Tested-Shops24
- Bonicert
Where can you see the Trusted Shop Badge?
The trust badge of Trusted Shops is usually displayed on the bottom right of the pages of the online shop.
However, the symbol can be positioned as preferred. It is often placed in such a way that it immediately catches the eye.
How does the shop seal improve the conversion rate?
The high level of popularity and the existing customer ratings ensure that your web shop appears trustworthy.
This can lead to undecided customers making a purchase. The more customers give a review, the more potential new customers are attracted to the website.
If they then make a purchase, the conversion rate automatically increases.
Are Trusted Shops also available for B2B?
Yes!
What Trusted Shops experiences/ratings are available from rating portals such as Google, Trusted, Trustpilot, Provenexpert etc.?
Since ratings are often subjective impressions, the ratings of Trusted Shops on the portals mentioned above fluctuate.
There are experience reports which are very positive, but negative reviews can also be read.
Is Trusted Shops GDPR secure?
Yes!
Companies of all sizes trust us
